Help Center
Everything you need to know before, during, and after you get help. If something isn't covered here, just ask.
I'll never ask for your passwords or gift cards. When a password is needed, you type it in yourself.
How booking works
- Reach outSend me a message on Facebook or Instagram, email marlowtechhelp@gmail.com, or fill out the Request help form. Tell me what's going on and what device it is.
- Get a quick quoteI'll reply, usually within a few hours and same day when I can, with what I'd do and the price from my price list.
- Pay to bookOnce the quote looks good, you pay up front to book your spot. Remote jobs are PayPal (Goods & Services) only. In-person jobs can be PayPal (Goods & Services) or cash.
- Pick a timeWe find a day and time that works for you, in person or remote. Need to change it later? You can always reschedule.
- Get helpI explain what I'm doing as I go. If anything would change the price, I check with you first.
What to expect
- You stay in control. Passwords and sign-ins are always typed by you.
- Plain prices, no surprise fees. Every service on the price list shows about how long it takes.
- I back things up before changing anything important.
- Honest answers. If something isn't something I can help with, I'll tell you and point you somewhere better if I can.
- I'm just starting out, and every booking goes back into improving Marlow.
Common questions
Do you need my passwords?
No, never. When a password or code is needed, you type it in yourself. Please don't send me passwords, even if you're asked to in a message that looks like it's from me.
How much will it cost?
Every service has a set price on my price list. Scam checks are $4. I'll tell you the price before we start, and if something comes up that would change it, I'll ask you first.
How do I pay?
You pay up front when you book. Remote jobs are PayPal (Goods & Services) only. For in-person jobs, PayPal (Goods & Services) or cash, whichever is easier. New here? Take $5 off your first booking of $40 or more, just mention it when you book.
Do you come to me, or is it remote?
Either, depending on the job. The price list shows which services are in person, remote, or both. Travel is free nearby, and +$5 if you're farther out. For remote help, see the safe remote-help guide.
How long does it take?
Each service on the price list shows an estimated time. Some jobs go quicker, and if one looks like it'll take a lot longer, I'll check with you first.
How fast will you reply?
Usually within a few hours, and same day when I can.
What happens to my info?
It's only used to help you, and I never sell it. You can ask me to delete what I have anytime. The full details are on my privacy page.
What if I need to change the time?
If you've already paid, you can always reschedule, just message me and we'll find a time that works.
What if it doesn't work out?
Refund policy: Cancel any time before your appointment for a full refund. If the same problem comes back within 14 days, I'll fix it again for free, and if I can't fix it, you'll get your money back.
Will you share my feedback?
Only if you say it's OK on the feedback form. Reviews you OK may be shared on the Marlow Facebook, Instagram, or website, with your first name only.
What if what I need isn't on the list?
Message me or email marlowtechhelp@gmail.com and tell me what's going on. I'll let you know if it's something I can help with and what it would cost.