Safe remote help
Remote help means I can see your screen, and with your OK, help fix things from my computer. It only uses tools made by Microsoft and Google, and you're in control the whole time.
Safety rules
- Only start a session you asked for and set up with me. If anyone else asks you to connect, say no and hang up.
- I will never cold-call you, or pop up on your screen saying something is wrong with your computer.
- I'll only use the tools on this page. I'll never ask you to install anything else.
- I'll never ask for your passwords, gift cards, or bank details. You type any password yourself.
- You can end the session anytime, for any reason, with one click.
Windows: Quick Assist
Quick Assist is built into Windows. No account needed on your side.
- Press Ctrl + Windows key + Q, or click Start, type Quick Assist, and open it.
- I'll read you a 6-digit code over the phone. Type it in the Code from assistant box and select Submit.
- Select Allow to share your screen.
- If I ask for full control and you're OK with it, select Allow. You can take it back anytime with Cancel control.
- When we're done, or anytime you want to stop, select Leave.
If Quick Assist isn't on your computer, Microsoft's page shows how to get it from the Microsoft Store: Microsoft Support: Quick Assist
Mac and other computers: Chrome Remote Desktop
Chrome Remote Desktop is free from Google and works on Mac, Windows, and Linux in the Chrome browser.
- Open Chrome and go to remotedesktop.google.com/support.
- Under Get Support, click Download and follow the steps to install it. On a Mac, it may ask you to allow it in your security settings.
- Click Generate Code and read the code to me over the phone. It only works once.
- A box will show my email address. Click Share only if it's me.
- To end the session anytime, click Stop Sharing.
Google's official steps: Google Chrome Help: Chrome Remote Desktop
Phones and tablets
For phones and tablets, just ask and I'll tell you the easiest way, which is often talking it through on a call.
After the session
- Make sure the session shows as ended (Quick Assist closed, or Chrome Remote Desktop says sharing stopped).
- Once we disconnect, I can't get back in without a new code from you.
- Something feel off? End the session right away and message me.